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The following are NOT covered in the warranty: Where the product has its serial or model number defaced, modified, tampered with or removed. Where the damages, malfunction or deterioration is caused by: shipping or transportation of the product (where claims must be presented to the carrier) installation or removal of the product accidents, acts of nature, misuse, abuse, neglect, unauthorised product modification or non-compliance with the instructions supplied with the product repair or attempted repair by anyone not authorised by Ecoempire any other causes which is not related to a product manufacturing defect Where warranty claims are made, proof of purchase should be produced.

Transportation and service charges may be imposed at the discretion of Ecoempire depending on the distance of the buyer’s location. Shipping is usually 3-5days upon receipt of your order and full payment Please note that the time frame given is only an indicative timing only, subject to delays or circumstances beyond the control of the company. Ecoempire bears no responsibility for late supply, civil unrest, natural disasters, wars or global/regional incidences that may cause delays or non-delivery, etc.